Total Tails Hub

Policy

Shipping & Refund Policy

Last updated: July 29, 2026

Effective Date: July 25, 2026

At TotalTailsHub.com, we prioritize fast order fulfillment and clear policy guidelines. Please review our shipping schedules, delivery terms, and return guidelines prior to placing your order.

Shipping Policy

1. Processing Times & Cut-Off Schedules

  • Daily Order Cut-off: 11:00 AM Eastern Standard Time (EST).

  • Handling Window: Most orders are prepared for dispatch within 1 business day. Orders submitted prior to 11:00 AM EST ship out the same business day.

  • Non-Fulfillment Days: Orders received after 11:00 AM EST, or placed over weekends and federal U.S. holidays, will process on the following business day.

2. Carrier Options & Delivery Windows

  • Standard Priority Shipping: Expected transit time is 2 to 3 business days once handed over to the carrier. Local delivery times may vary slightly based on your destination.

  • Expedited Services (UPS Ground, 2-Day, 3-Day): These premium carrier options operate Monday through Friday. Saturday delivery is not guaranteed unless requested prior to dispatch and may involve extra carrier surcharges.

3. Delivery Rates & Geographic Scope

  • Upfront Payment: All orders must be paid in full at checkout prior to fulfillment. Shipping fees are calculated at checkout and paid by the buyer.

  • Service Limits: TotalTailsHub.com ships exclusively to physical addresses within the United States. We do not offer international fulfillment.

  • Transit Delays: While we guarantee prompt dispatch from our warehouse, shipping times are managed by third-party carriers (UPS, USPS). We cannot issue shipping fee refunds for carrier transit delays outside our control.

Returns & Refunds Policy

We maintain a 30-day return window starting from the recorded date of delivery. For health and safety compliance, returned products are never restocked or resold to future buyers.

Eligible Return Conditions

Reason for ReturnPolicy GuidelinesShipping Cost ResponsibilityDamaged or Defective ItemsFull refund or immediate replacement issued at zero added cost.Covered by TotalTails Hub LLCWrong Product ShippedIf we send an incorrect item, we will dispatch the correct item or issue a complete refund.Covered by TotalTails Hub LLCProduct Satisfaction (Opened / Slightly Used)Items opened or gently used (retaining structural integrity with no missing components) can be returned within 30 days.Covered by Customer

Non-Eligible Return Conditions

To maintain fair operational practices, returns and refunds will not be approved for:

  • Buyer’s Remorse: Returns are not accepted if you simply change your mind after delivery.

  • Customer Selection Errors: Please review cart selections carefully. We are not responsible for customer input errors such as picking the wrong size, color, or product variant.

  • Excessive Wear & Tear: Items damaged by the user, excessively worn, or missing primary components cannot be returned for safety reasons.

Cancellations & Restocking Fees

1. Cancellations Before Dispatch

You may cancel an order for a full refund before it enters warehouse processing. Once an order is processed or a shipping label is created, a $25 administrative cancellation fee will be deducted from your final refund.

2. Restocking Fee for Address Errors & Refusals

If a package is returned to our facility by the carrier due to customer input mistakes (e.g., incorrect address entry), failure to retrieve the parcel, or explicit delivery refusal, a 25% restocking fee will apply.

  • Original carrier shipping fees are non-refundable.

  • If you request re-shipment to an updated address, secondary shipping charges will apply.

How to Request a Return

If your order meets our return criteria, follow these steps to process your request:

  1. Contact Support: Reach out to info@TotalTailsHub.com or via website Live Chat within 30 days of delivery.

  2. Submit Details: Provide your order number, proof of purchase, and clear photos showing product condition (or damage, if applicable).

  3. Ship Item Back: For customer satisfaction returns, carefully package the item and send it to our designated returns address.

  4. Refund Issuance: Once received and inspected by our warehouse staff, your refund will be returned to your original payment method within 5 to 7 business days.

Official Business Details

  • Company Name: TotalTails Hub LLC

  • Website: TotalTailsHub.com

  • Email: info@TotalTailsHub.com

  • Mailing Address: 511 N Boardwalk, Rehoboth Beach, DE 19971

  • Live Support: Available on our website storefront during regular business hours.