Total Tails Hub

Policy

SMS Terms & Conditions

Last updated: August 1, 2026

Effective Date: July 25, 2026

Welcome to the Mobile Messaging Program of TotalTailsHub.com (“we,” “our,” “us”). These SMS Terms & Conditions outline the rules and expectations for our mobile communications program. By subscribing to our text notifications, you agree to these terms, as well as our overall Terms of Service and Privacy Policy.

1. Program Consent and Description

By entering your mobile phone number—whether during checkout, account creation, newsletter sign-ups, or via dedicated forms on our store—you provide express consent to receive automated marketing and transactional text notifications from TotalTailsHub.com.

These messages may include:

  • Order & Fulfillment Notices: Purchase receipts, shipping alerts, delivery confirmations, and tracking links.

  • Account Security Alerts: Password recovery links, multi-factor verification codes, and profile update alerts.

  • Promotional Messaging: Special coupon codes, product releases, seasonal discounts, and pet gear suggestions.

  • Cart Recovery Reminders: Automated reminders to assist you in completing an open checkout session.

  • Customer Care Support: Direct follow-ups regarding open service tickets or product questions.

Message Frequency: Text message volume varies based on your store activity and communication preferences.

2. Unsubscribing & Opt-Out Process

You can exit our text messaging program at any time.

  • To stop receiving marketing or promotional text messages, reply STOP to any text message sent from TotalTailsHub.com.

  • Upon processing your request, our system will send a single final confirmation text confirming your removal from our promotional text list.

Note: Opting out of marketing texts will not restrict essential transactional text alerts (such as critical order updates or account security codes) required for active orders or account management.

3. Customer Assistance & Support

If you encounter technical issues or have questions regarding our messaging service, simply reply HELP to any text message received from us.

You can also reach our customer support team directly at:

4. Carrier Rates & Fees

TotalTails Hub LLC does not charge a fee to participate in our text messaging program. However, standard message and data rates may apply according to your mobile carrier plan. You are responsible for any charges assessed by your wireless carrier.

5. Mobile Data Privacy Protection

We treat your personal data with utmost care. All mobile details collected through our SMS program are handled in strict compliance with our Privacy Policy.

Strict Privacy Commitment: We do not sell, rent, trade, or share your mobile phone number or SMS opt-in consent data with third parties or outside marketers for their independent commercial use.

6. Subscriber Eligibility Requirements

By subscribing to our SMS program, you confirm that:

  • You are at least 18 years of age or the legal age of majority in your jurisdiction.

  • You are the authorized subscriber or legal owner of the mobile phone number provided.

  • The contact details submitted to TotalTailsHub.com are complete and accurate.

7. Delivery Limitations & Carrier Disclaimer

Text message delivery relies on third-party mobile network routing outside our control. TotalTails Hub LLC and mobile network operators are not liable for delayed, misdirected, or undelivered messages caused by signal outages, carrier filters, or hardware limitations.

8. Policy Updates

We reserve the right to revise these SMS Terms & Conditions at any time. Any changes will be reflected by an updated "Effective Date" at the top of this document. Continued participation in our text program constitutes your acceptance of the revised terms.

9. Business Contact Information

For questions or notices regarding our SMS program, please contact us at:

  • Company Name: TotalTails Hub LLC

  • Website: TotalTailsHub.com

  • Email: info@TotalTailsHub.com

  • Mailing Address: 511 N Boardwalk, Rehoboth Beach, DE 19971

  • Live Chat: Accessible on our storefront during regular business hours.